Privacy Policy

At Deep Clean Professionals, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or use cleaning services.

Information We Collect

When you interact with our website or book our cleaning services, we may collect the following types of information:

Personal details such as your name, phone number, and email address
Property address where the cleaning service is required
Service-related details (e.g., type of rug, condition, booking preferences)
Communication data when you contact us via forms, email, or phone
Website usage data, such as IP address, browser type, and pages visited

This information helps us provide efficient and personalised cleaning services.

How We Use Your Information

We use your information for the following purposes:

To schedule and deliver cleaning services
To respond to your enquiries and provide customer support
To process bookings and send confirmations
To improve our website, services, and customer experience
To send updates or promotional offers (only if you have opted in)

We only use your data where it is necessary to provide our services or where we have your consent.

Sharing Your Information

We respect your privacy and do not sell or rent your personal data to third parties. However, we may share your information in the following situations:

With trusted team members or service providers who help deliver our services
With payment providers to process transactions securely
If required by law or legal authorities

All third parties are required to keep your data secure and use it only for authorised purposes.

Data Security

We take appropriate measures to protect your personal information from unauthorised access, misuse, or disclosure. These include:

Secure servers and data protection systems
Regular monitoring and updates to our security practices
Limiting access to authorised personnel only

While we strive to protect your data, please note that no method of transmission over the internet is completely secure.

Cookies Policy

Our website uses cookies to improve your browsing experience. Cookies help us:

Understand how visitors use our website
Remember your preferences
Improve website performance and functionality

You can choose to disable cookies through your browser settings, but this may affect how the website functions.

Your Rights

Under applicable data protection laws (including GDPR), you have the right to:

Access the personal data we hold about you
Request corrections to inaccurate information
Request the deletion of your data
Withdraw consent for marketing communications
Object to or restrict certain data processing activities

To exercise any of these rights, please contact us using the details below.

Data Retention

We only keep your personal data for as long as necessary to:

Provide our services
Comply with legal obligations
Resolve disputes and enforce agreements

Once your data is no longer required, it is securely deleted or anonymised.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page, and we encourage you to review it regularly.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Deep Clean Professionals

📍 Flat 8, Abberton Court, Birmingham B23 7FW, United Kingdom

📞 +447354391385

📧 info@deepcleanprofessionals.uk